Please Note: We are processing orders within one business day and handing them off to the post office at the same time. The USPS, however, as of October 1, 2021, has increased their delivery timeline. Instead of 2-3 day delivery times, it is now 3-5 days. The length of time will depend on the destination. We are based in, and ship from, Cleveland, Ohio. We apologize for any delays and thank you for being a loyal (and patient) The Gifted Tree customer.
PLEASE ALLOW A FEW EXTRA DAYS FOR DELIVERY AROUND THE YEAR-END HOLIDAYS!
Shipping
We know how important it is to get your gift to the recipient quickly, and we ship most orders within one business day of receiving it. Depending on when your order is placed, it might even be sent out the same day.
For those who want to get it to the recipient quickly, as long as you have their email address, we can send a digital certificate. Or we can email you the digital certificate and you can forward it to the recipient.
Certificates are sent in a rigid envelope or priority mail box and delivered through the U.S. Postal Service from our Cleveland, OH headquarters and typically take 2-3 days to receive. A tracking number is provided.
Shipping charges within the United States are as follows:
- Digital certificate = Free
- Seed paper card = $2.95
- 3-D Popup Card = $2.95
- Framed certificate = $5.95
- Acrylic framed certificate = $7.95
Please click here for international shipping information.
Please contact us with any delivery issues immediately as the USPS purges tracking info from its website after 60 days so there is no way for us to check the delivery status after that point.
Returns
While we know you will be thrilled with your gift from The Gifted Tree, please understand that each one is custom personalized and therefore not returnable. Please carefully verify all spelling and grammar to make sure it is accurate, and you are happy with how your message reads before confirming your order. We start processing your order soon after receipt, so once your order is placed, changes are not allowed.
In the event of a defect, or an error on our part, please contact us on our toll-free line, 1-800-984-2101 or by email at help@thegiftedtree.com. We will get a replacement out right away or do whatever it takes to get it right.
Privacy and Security
Thank you for shopping at The Gifted Tree. Shop worry-free; The Gifted Tree is committed to protecting your privacy and will take a proactive approach to ensure your information is kept private and is not misused. Please read the following Privacy Policy to understand how your information is used, but be confident that we maintain stringent security measures to protect your personal information. We do not share your information with, or sell your information to, any outside party.
Secure Shopping: All orders placed on our site are secure, encrypted using SSL (Secure Socket Layer) technology. This technology allows information to travel over the internet in a secure fashion. The Gifted Tree does not store any credit card information on its computers. Please Note: The Gifted Tree is a division of Global Gift Group LLC, and that is how it will show up on your credit card statement.
Our Email List: We offer, for those who sign up for our email newsletter, notice of sales, new and featured products, and The Gifted Tree Stories. We also might use your email to contact you about your order. Email addresses collected are used internally only and are not shared with any other company. You can unsubscribe from receiving emails at any time by clicking on the link located at the bottom of each email. Please note that email is not encrypted and is not a secure means of transmitting credit card numbers. We will never ask for sensitive information via email.
Your Mailing Address: We do not share or rent your mailing address.
Your Telephone Number: We ask for your phone number during the checkout process (although it is not required) as an alternative way to contact you in case of a problem or a question about your order. Your number is used internally only and will not be shared with anyone.
How To Contact Us: Privacy and security are important to us all. We are committed to building a trusting relationship with you, and we will continually monitor feedback and seek to improve our services to meet your needs. Any changes to our policy will be updated on this website. If you have any questions about this Privacy and Security Policy, or the practices of the website, please feel free to contact us at:
Email: help@thegiftedtree.com
Phone: (216) 921-6200
Toll-free: (800) 984-2101
You may also write us at our corporate office (not a retail location):
The Gifted Tree
16200 Aldersyde Drive, Suite 200
Cleveland, OH 44120-2510
USA
